Unscripted Conversations, LLC
Notice of Privacy Practices
Notice of Therapists’ Policies and Practices to Protect the Privacy of Your Health Information
Unscripted Conversations, LLC is committed to protecting your privacy. To better protect your privacy, we provide this notice explaining our online information practices. To make this notice easy to find, we make it available on our website.
Uses and Disclosures for Treatment, Payment, and Health Care Operations:
This notice explains the usage and disclosure of your psychological and medical information, as well as how you can access this data. I, as your therapist, may utilize or reveal your protected health information (PHI) for purposes related to treatment, payment, and healthcare operations, provided you grant your consent. To provide clarity on these terms, here are some definitions:
● "PHI" pertains to the information in your health record that could potentially identify you.
● "Therapist" denotes any licensed mental health professional.
● "Treatment, Payment, and Healthcare Operations":
○ Treatment refers to when your therapist offers, coordinates, or manages your healthcare and other services associated with your health. An example of treatment is when your therapist consults with another healthcare provider, such as your family physician or another psychotherapist.
○ Payment is when your therapist seeks reimbursement for your healthcare. Examples of payment include when your therapist discloses your PHI to your health insurer to obtain reimbursement for your healthcare or to ascertain eligibility or coverage.
○ Healthcare Operations involve activities that pertain to the performance and functioning of this practice. Examples of healthcare operations include quality assessment and improvement activities, business-related matters such as audits and administrative services, and case management and care coordination.
● "Use" pertains exclusively to activities conducted within this practice, such as sharing, employing, applying, utilizing, examining, and analyzing information that identifies you.
● "Disclosure" encompasses activities outside of this practice, such as releasing, transferring, or providing access to information about you to other parties.
Uses and Disclosures Requiring Authorization:
Your therapist can use or disclose your PHI for purposes beyond treatment, payment, or healthcare operations only when they have obtained your specific authorization. An "authorization" is a written permission that goes beyond the general consent and allows for particular disclosures. In situations where your therapist is asked for information for reasons unrelated to treatment, payment, or healthcare operations, they will request your authorization before releasing such information. Furthermore, your therapist will also require your authorization before disclosing your psychotherapy notes.
"Psychotherapy notes" refer to the records your therapist may have compiled during a private, group, joint, or family counseling session, which are kept separately from the rest of your medical record. These notes are afforded a higher level of protection compared to PHI.
You have the right to revoke any such authorizations (whether for PHI or psychotherapy notes) at any time, provided that each revocation is made in writing. However, please note that you may not revoke an authorization in cases where:
● Your therapist has already relied on that authorization.
● If the authorization was obtained as a condition for obtaining insurance coverage, the law grants the insurer the right to challenge the claim under the policy.
Uses and Disclosures with Neither Consent nor Authorization:
Your therapist may utilize or disclose your PHI without your consent or authorization under the following circumstances:
● Child Abuse: If your therapist becomes aware of or has reason to believe that a child is experiencing neglect, abuse, or is under the threat of such harm, which appears imminent, they are obligated to promptly report this information to the relevant county department, the police, or the sheriff's department.
● Vulnerable Adult Abuse: Should your therapist have grounds to suspect that a vulnerable adult is facing maltreatment, abuse, neglect, or has suffered an unexplained physical injury, they must immediately report this information to the appropriate county agency. Additionally, your therapist may choose to report this information to a law enforcement agency.
○ A "vulnerable adult" refers to an individual, regardless of their residence or receipt of services, who has a physical or mental infirmity or another physical, mental, or emotional dysfunction that impairs their capacity to adequately care for themselves without assistance, including providing food, shelter, clothing, healthcare, or supervision. Whose impaired ability to protect themselves from maltreatment results from the dysfunction or infirmity and the need for assistance.
● Health Oversight: In the event that the Florida Licensing requests your therapist to release records for an investigation by the appropriate examining board, they must comply with this request.
● Judicial or Administrative Proceedings: If you are involved in a legal proceeding and a request is made for information related to your diagnosis, treatment, and associated records, such information is protected by state law. Your therapist will not release this information without written authorization from you, your personal or legally-appointed representative, or a court order. However, this privilege does not apply if you are undergoing evaluation for a third party or if the evaluation is court-ordered. You will be notified in advance if such an exception applies.
● Serious Threat to Health or Safety: When your therapist has reasonable grounds to believe that you may pose a danger to yourself or others, they are obligated to make a reasonable effort to alert any relevant third parties and/or contact law enforcement.
● Worker’s Compensation: If you file a worker’s compensation claim, your therapist may be required to disclose pertinent records related to that claim to your employer or its insurer.
Patient’s Rights and Therapist’s Duties:
Patient's Rights:
● Right to Request Restrictions: You are entitled to request limitations on specific uses and disclosures of your protected health information (PHI). Nevertheless, your therapist is not obligated to agree to any restrictions you propose.
● Right to Receive Private Communications through Alternate Means and Locations: You have the privilege to request and receive confidential communications of your PHI through alternative methods and at different locations. For instance, if you wish to keep your therapy sessions confidential from a family member, your therapist can send your invoices to an alternative address at your request.
● Right to Inspect and Copy: You have the right to inspect, obtain a copy, or both, of PHI within the mental health and billing records that were employed in decisions regarding your care for as long as this information is retained in the records. If you request, your therapist will engage in a discussion with you regarding the specifics of the request and the process of denial, if applicable.
● Right to Amend: You possess the right to request changes to your PHI for as long as it remains within the records. Your therapist has the authority to deny your request, and, if you desire, your therapist will provide an explanation of the amendment process.
● Right to an Accounting: Typically, you have the right to receive an account of disclosures of your PHI. If you request, your therapist will discuss the particulars of the accounting process with you.
● Right to a Paper Copy: You can request a physical copy of this notice from your therapist, even if you have consented to receive the notice electronically.
Therapist's Responsibilities:
● Your therapist is legally obligated to uphold the confidentiality of your PHI and to furnish you with a notice detailing their legal duties and privacy practices concerning PHI.
● Your therapist retains the right to modify the privacy policies and practices as outlined in this notice. Unless your therapist informs you of these alterations, they are required to adhere to the existing terms.
● Should your therapist revise their policies and procedures, you will receive a copy of the updated version during your next scheduled therapy session.
Security:
This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. If our site allows you to enter sensitive information (such as a credit card number), we encrypt the transmission of that information using secure socket layer technology (SSL). We may also at times provide information about you to third parties to provide various services on our behalf, such as providers who process credit card payments. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, buying, selling, storing or using your personally identifiable information for any secondary purposes. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is one hundred percent (100%) secure, however. Therefore, we cannot guarantee its absolute security.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Use of Data
Unscripted Conversations, LLC uses the collected data for various purposes:
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Unscripted Conversations, LLC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Minor’s Privacy
Our Service does not address anyone under the age of 18- minors.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Complaints:
If you are concerned that your therapist has violated your privacy rights, or you disagree with a decision made by your therapist about access to your records, you may further discuss this with your therapist. You may also send a written complaint to the Secretary of the U.S. Department of Health and Human Services at: https://www.hhs.gov or the applicable state board of your therapist.
Changes to Privacy Policy:
We reserve the right to change the terms of this notice at any time. If this should take place, your therapist will provide you with a copy at your next therapy session (if applicable).
Receipt - Notice of Privacy Practices:
I have offered a copy of the Notice of Privacy Practices and have discussed (or will discuss) any questions I may have with my therapist.
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